Transaction Status and Response Codes

Each payment has one or more associated transactions. The following documentation covers transaction types, status codes, and descriptions after an HTTP 200 status is obtained and a transaction is processed.

Workflow

Types of transactions

Type	Description
`PURCHASE`	A direct purchase transaction.
`AUTHORIZE`	Transaction associated with authorization. Mainly for card payments.
`CAPTURE`	A capture of a previously authorized transaction.
`REFUND`	A refund of a previously approved transaction.
`CANCEL`	A cancelation of a previously pending transaction.
`VERIFY`	Transaction associated with a credit card verification.
`CHARGEBACK`	Transaction associated with a chargeback.
`THREE_D_SECURE`	A 3DS verification transaction for an initial purchase.
`FRAUD_SCREENING`	Fraud screening is associated with fraud verification.

Transaction codes

With every transaction, you´ll receive a response_code detailing more info about it. The details related to each status are presented below. Use the following buttons to navigate to the desired content.

Succeeded status

Won status

Created status

Pending status

Declined status

Rejected status

Error status

Expired status

Lost status

Succeeded status

SUCCEEDED status details

response_code	Description	Hard/Soft decline	ISO 8583 code
`SUCCEEDED`	Transaction successful	N/A	0,8,10,11,16,32
`FRAUD_VERIFIED`	Transaction verified by fraud provider	N/A	-
`SUCCEEDED_THREE_D_SECURE`	3DS validation successful	N/A	-

Won status

WON status details

response_code	Description	Hard/Soft decline	ISO 8583 code
`REVIEW_WON`	Acquirer rejected the chargeback	N/A	-

Created status

CREATED status details

response_code	Description	Hard/Soft decline	ISO 8583 code
`ACTION_REQUIRED`	Chargeback or Inquiry received. Decision or documentation must be provided	N/A	-
`SUCCEEDED`	Transaction created successfully	N/A	-

Pending status

PENDING status details

response_code	Description	Hard/Soft decline	ISO 8583 code
`CHALLENGE_REQUIRED`	Transaction waiting for the challenge completion	N/A	-
`IN_REVIEW`	Chargeback documentation was sent to the provider and is being analyzed	N/A	-
`PENDING_FRAUD_REVIEW`	Transaction is being analyzed by fraud provider	N/A	-
`PENDING_PROVIDER_CONFIRMATION`	Transaction waiting confirmation	N/A	-
`PENDING_REVIEW`	Transaction waiting fraud review confirmation	N/A	-

Declined status

DECLINED status details

response_code	Description	Hard/Soft decline	ISO 8583 code
`ACCOUNT_STATUS`	Contact your fraud provider to verify your account status.	N/A	-
`ACQUIRE_CONTINGENCY`	Acquire service unavailable	SOFT	22, 80, 90, 91, 92, 96
`AUTHENTICATION_ATTEMPT`	Authentication attempt without completion	N/A	-
`AUTHENTICATION_FAILED_THREE_D_SECURE`	3D validation failed	N/A	-
`BAD_FILLED_INFO`	Card does not match the parameters from the issuer	HARD	30,89
`BANK_NOT_SUPPORTED`	Bank not supported by switch	SOFT	31
`CALL_FOR_AUTHORIZE`	Card acceptor call acquirer's security department	SOFT	66
`CANCELLED_BY_USER`	Cancelled by user	SOFT	17
`COUNTRY_NOT_SUPPORTED`	This transaction cannot be processed due to an unsupported country	HARD	-
`CURRENCY_NOT_ALLOWED`	Currency not allowed	HARD	-
`DECLINED_BY_BANK`	Rejected by the bank. Refer to card issuer	SOFT	-
`DECLINED_BY_PROVIDER`	Rejected by the provider. Refer to the provider_data	SOFT	-
`DISABLED`	Restricted card	SOFT	-
`DO_NOT_HONOR`	Do not honor	SOFT	5
`DUPLICATED_TRANSACTION`	Duplicate transmission of the transaction	SOFT	26,94
`EXPIRED`	Expired alternative payment method	SOFT
`EXPIRED_CARD`	Expired card	HARD	33,54
`FIRST_USE`	Blocked first use	SOFT	78
`FRAUD_VALIDATION`	Security violation	SOFT	34, 59, 63, 64
`FRAUD_VERIFICATION_DECLINED`	-	-	-
`INSUFFICIENT_FUNDS`	Not sufficient funds	SOFT	51
`INVALID_AMOUNT`	Invalid amount	SOFT	13,64
`INVALID_CARD_DATA`	Card does not match the parameters from the issuer.	HARD	56
`INVALID_CARD_NUMBER`	Card does not match the parameters from the issuer.	HARD	14
`INVALID_API`	Trying to verify the payment with an unauthorized IP address	HARD	-
`INVALID_API_VERSION`	Invalid API version	HARD	-
`INVALID_CREDENTIALS`	Fraud provider invalid credentials set in Yuno.	HARD	-
`INVALID_ISSUER`	Invalid issuer	SOFT	15
`INVALID_MERCHANT`	Invalid merchant or service provider	SOFT	3
`INVALID_PARAMETERS`	Invalid parameters	HARD	-
`INVALID_SECURITY_CODE`	Invalid card's security code	HARD	56,82
`INVALID_STATUS`	Invalid status	SOFT	-
`INVALID_RESPONSE_FORMAT`	The response body returned by the provider has an invalid format	SOFT	-
`INVALID_TRANSACTION`	The transaction being attempted is invalid	HARD	12,23
`ISSUER_VIOLATION`	The issuing bank rejected the transaction due to some violation related to the account.	SOFT	93
`MISSING_PARAMETERS`	Missing parameters	HARD	-
`NO_RETRY_LIFE_CYCLE`	No retry life cycle	HARD	79
`NO_RETRY_POLICY`	No retry policy	HARD	82
`NO_RETRY_SECURITY`	No retry security	HARD	83
`RETRY_AFTER_1_H`	Retry after 1 hours	HARD
`RETRY_AFTER_24_H`	Retry after 24 hours	HARD
`RETRY_AFTER_2_D`	Retry after 2 days	HARD
`RETRY_AFTER_4_D`	Retry after 4 days	HARD
`RETRY_AFTER_6_D`	Retry after 6 days	HARD
`RETRY_AFTER_8_D`	Retry after 8 days	HARD
`RETRY_AFTER_10_D`	Retry after 10 days	HARD
`REJECTED_THREE_D_SECURE_REQUIRED`	3DS validation rejection	SOFT	-
`REPORTED_LOST`	Lost card	HARD	41
`REPORTED_STOLEN`	Stolen card, pick-up	HARD	43
`REQUESTS_EXCEEDED`	Requests limit for the provider account reached.	SOFT	-
`RESTRICTED_BY_BANK`	Rejected by the bank. Refer to card issuer's special conditions	SOFT	62
`TERMINAL_ERROR`	Your merchant account is not properly configured for the transaction	SOFT	58
`THREE_D_SECURE_REQUIRED`	Antifraud provider requires a 3DS challenge for further validation.	SOFT
`TRANSACTION_NOT_FOUND`	Transaction not found	HARD	25
`UNAVAILABLE_PAYMENT_METHOD`	Requested function not supported	HARD	-
`UNSUPPORTED_OPERATION`	Requested function not supported	HARD	40
`UNKNOWN_ERROR`	Unknown error	SOFT	-
`USER_RESTRICTION`	Transaction not permitted for cardholder	HARD	57

Rejected status

REJECTED status details

response_code	Description	Hard/Soft decline	ISO 8583 code
`COUNTRY_NOT_SUPPORTED`	-	HARD	-
`CURRENCY_NOT_ALLOWED`	-	HARD	-
`INVALID_PARAMETERS`	-	HARD	-
`INVALID_REQUEST`	-	HARD	-
`INTERNAL_ERROR`	-	HARD	-
`MISSING_PARAMETERS`	-	HARD	-

Error status

ERROR status details

response_code	Description	Hard/Soft decline	ISO 8583 code
`ERROR`	Unknown internal error	SOFT	-
`PROVIDER_ERROR`	Error. An unknown error occurred during the authorization	SOFT	6
`PROVIDER_INTERNAL_ERROR`	Internal error	SOFT	98
`PROVIDER_INVALID_CREDENTIALS`	Invalid credentials	HARD	-
`PROVIDER_INVALID_REQUEST`	Invalid request	HARD	-
`PROVIDER_TIMEOUT`	Response received too late	SOFT	68
`PROVIDER_UNKNOWN_ERROR`	Unknown error	SOFT	-
`OPERATION_NOT_SUPPORTED`	Provider does not support this operation	HARD	-
`TO_REVERSE`	The transaction will be reversed	HARD	-
`PROVIDER_INVALID_RESPONSE`	Invalid response	HARD	20
`PROVIDER_INVALID_API_VERSION`	Invalid API version	HARD	-

Expired status

EXPIRED status details

response_code	Description	Hard/Soft decline	ISO 8583 code
`EXPIRED_BY_PROVIDER`	-	N/A	-

Lost status

LOST status details

response_code	Description	Hard/Soft decline	ISO 8583 code
`CLOSED`	-	N/A	-
`EXPIRED`	-	N/A	-
`PARTIALLY_CHARGEBACKED`	-	N/A	-
`REVIEW_LOST`	The Chargeback dispute was lost	N/A	-

Chargebacks specific response_codes

For more details, please refer to the reason codes page in the Chargeback guides section.

CREATED status details

response_code	response_message	Category	Description
`EMV_LIABILITY_SHIFT_COUNTERFEIT`	EMV Liability Shift Counterfeit Fraud	Fraud	The cardholder is claiming that they did not authorize or participate in a transaction that you processed.
`EMV_LIABILITY_SHIFT_NOT_COUNTERFEIT`	EMV Liability Shift Non-Counterfeit Fraud	Fraud	The cardholder is claiming that they did not authorize or participate in a transaction that you processed.
`CARD_PRESENT_FRAUD`	Other Fraud – Card-Present Environment	Fraud	The cardholder is claiming that they did not authorize or participate in a key-entered or unattended transaction conducted in a card-present environment.
`NON_CARD_PRESENT_FRAUD`	Other Fraud – Card-Absent Environment	Fraud	The cardholder did not authorize or participate in a transaction conducted in a card-not-present environment, such as internet, mail-order, phone-order, and others.
`SCHEME_MONITORING_PROGRAM`	Other Fraud - Scheme Monitoring Program	Fraud	Scheme Fraud Monitoring program
`NO_AUTHORIZATION`	No Authorization	Authorization	Correct and valid authorization was not obtained by the merchant.
`DECLINED_AUTHORIZATION`	Declined Authorization	Authorization	Authorization request received a Decline response and the merchant completed the transaction.
`LATE_PRESENTMENT`	Late Presentment	Processing Errors	The transaction was not sent to Visa within the timeframe required.
`INCORRECT_TRANSACTION_CODE`	Incorrect Transaction Code	Processing Errors	The cardholder is claiming that the converted amount of charge on an international transaction is incorrect.
`INCORRECT_CURRENCY`	Incorrect Currency	Processing Errors	The merchant made one or more errors related to the transaction currency
`INCORRECT_ACCOUNT_NUMBER`	Incorrect Account Number	Processing Errors	The account number in the authorization does not match the account number used in the transaction.
`INCORRECT_AMOUNT`	Incorrect Amount	Processing Errors	The cardholder is claiming that the amount they agreed to pay differs from the amount charged.
`DUPLICATE_PROCESSING`	Duplicate Processing/Paid by Other Means	Processing Errors	A single transaction was processed two or more times.
`INVALID_DATA`	Invalid Data	Processing Errors	The authorization was obtained using invalid or incorrect data.
`PRODUCT_OR_SERVICE_NOT_RECEIVED`	Merchandise/Services Not Received	Customer Disputes	The cardholder is claiming that merchandise or services that they ordered were not received.
`CANCELED_RECURRING_TRANSACTION`	Cancelled Recurring Transaction	Customer Disputes	A recurring transaction was processed after it was cancelled.
`PRODUCT_OR_SERVICE_ISSUE`	Not as Described or Defective Merchandise/Services	Customer Disputes	The cardholder is claiming the goods were not as described.
`COUNTERFEIT_MERCHANDISE`	Counterfeit Merchandise	Customer Disputes	The merchandise was identified as counterfeit.
`MISREPRESENTATION`	Misrepresentation	Customer Disputes	The cardholder’s bank received a notice from the cardholder is claiming misrepresented terms of sale.
`CREDIT_NOT_PROCESSED`	Credit Not Processed	Customer Disputes	The cardholder’s bank received a notice from the cardholder claiming that they received authorization, credit or voided transaction receipt that has not been processed.
`PRODUCT_OR_SERVICE_CANCELED`	Cancelled Merchandise/Services	Customer Disputes	The cardholder’s bank received a notice from the cardholder stating that they returned merchandise or cancelled services, but the credit has not appeared on the cardholder’s Visa statement.
`ORIGINAL_TRANSACTION_NOT_ACCEPTED`	Original Credit Transaction Not Accepted	Customer Disputes	The original credit was not accepted.
`CASH_TRANSACTION_VALUE`	Non-Receipt of Cash or Load Transaction Value	Customer Disputes	Cardholder did not receive the full cash withdrawal at an ATM.
`CUSTOMER_AGREEMENT`	Proof of customer transaction or agreement required.	Customer Disputes	The issuer asks the merchant for a copy of the receipt signed by the cardholder or any other documentation that verifies the customers agreement for the purchase. Usually to verify a card-present transaction the cardholder disputes or doesn’t recognize.