post https://prod.y.uno/ai-caller-ms/recovery-payment/external
This endpoint allows merchants to notify Yuno's Recovery Agent when a user abandons their purchase flow, such as during product selection or after initiating checkout, before completing a payment.
The submitted data enables Yuno to follow up with the user via call or WhatsApp to encourage completion of the transaction.
Security and compliance
- Authentication: API access requires a valid API key provided in the request headers.
- Data Protection: All data must be transmitted over HTTPS. Yuno adheres to relevant data protection regulations, including GDPR and LGPD.
- Data Usage: Submitted data will be used solely for the purpose of customer engagement and will not be stored beyond the necessary duration.
Use Case Example
A user named Jane Doe adds a pair of wireless headphones to her cart on a merchant's website but abandons the checkout process. The merchant's system detects this and sends the relevant payload to Yuno’s Recovery Agent API. Yuno then initiates a WhatsApp message to Jane, reminding her of the items left in her cart and offering assistance to complete the purchase.