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POST
/
payments
/
{payment_id}
/
transactions
/
{transaction_id}
/
dispute
Dispute a chargeback
curl --request POST \
  --url https://api-sandbox.y.uno/v1/payments/{payment_id}/transactions/{transaction_id}/dispute \
  --header 'Content-Type: application/json' \
  --header 'X-Idempotency-Key: <api-key>' \
  --header 'private-secret-key: <api-key>' \
  --header 'public-api-key: <api-key>' \
  --data '
{
  "account_id": "<Your Yuno account_id>",
  "evidence": [
    {
      "content_type": "application/pdf",
      "file_name": "Receipt_AA001",
      "content_category": "RECEIPT",
      "content": "0MTGCjMgMCBvYmoKPDwgL0ZpbHRlcJVBERi0xLjMKJcTl8uXrp/Og ..."
    }
  ]
}
'
{
  "id": "b001d824-3f3f-48fc-98ef-a3114b918c1e",
  "account_id": "210a524f-7ad3-437a-be7e-9e99bdf4d742",
  "description": "Test Purchase",
  "country": "AR",
  "status": "IN_DISPUTE",
  "sub_status": "PENDING_REVIEW",
  "merchant_order_id": "65742358",
  "created_at": "2025-11-26T20:34:08.330622Z",
  "updated_at": "2025-11-26T20:34:12.580560Z",
  "amount": {
    "captured": 0,
    "currency": "ARS",
    "currency_conversion": null,
    "refunded": 0,
    "value": 2000
  },
  "checkout": null,
  "payment_method": {
    "vaulted_token": "",
    "type": "CARD",
    "vault_on_success": false,
    "token": "",
    "parent_payment_method_type": null,
    "payment_method_detail": {
      "card": {
        "verify": false,
        "capture": false,
        "installments": 1,
        "installments_plan_id": null,
        "first_installment_deferral": 0,
        "installments_type": null,
        "installment_amount": null,
        "installments_total_amount": null,
        "soft_descriptor": "",
        "authorization_code": "393119",
        "retrieval_reference_number": "",
        "voucher": null,
        "card_data": {
          "holder_name": "John Diaz",
          "iin": "45130761",
          "lfd": "5348",
          "number_length": 16,
          "security_code_length": 3,
          "brand": "VISA",
          "issuer_name": "BANCOLOMBIA",
          "issuer_code": null,
          "country_code": "CO",
          "category": "CLASSIC",
          "type": "CREDIT",
          "fingerprint": "2213e58a-33d7-4bdc-8cbe-4785f683c410",
          "expiration_month": 6,
          "expiration_year": 26
        },
        "stored_credentials": {
          "reason": null,
          "usage": null,
          "subscription_agreement_id": null,
          "network_transaction_id": null
        }
      }
    }
  },
  "customer_payer": {
    "id": "1b9ef2f7-b69e-4dd0-b0a1-3605dfc2ad2f",
    "merchant_customer_id": "6a1b6e7e0e104f28929015fd6182e9f9",
    "first_name": "Margarita",
    "last_name": "Parra",
    "gender": "NB",
    "date_of_birth": "1952-02-27",
    "email": "qpacheco@example.com",
    "nationality": "AR",
    "ip_address": "205.52.88.44",
    "device_fingerprint": "90ede54c-d2d4-4e2e-8189-6b81091231b0",
    "device_fingerprints": [
      {
        "provider_id": "DEFAULT",
        "id": "90ede54c-d2d4-4e2e-8189-6b81091231b0"
      },
      {
        "provider_id": "CLEAR_SALE",
        "id": "c1c4907c-3339-4217-a4bd-1e9be74b3819"
      },
      {
        "provider_id": "CYBERSOURCE",
        "id": "d5c56387-4d06-479b-b55b-eab81e5211bc"
      },
      {
        "provider_id": "OPENPAY",
        "id": "89451345904503181146447710703990"
      },
      {
        "provider_id": "MERCADO_PAGO",
        "id": "armor.cofxzlvhsrpuslf5ychwxvszwaicsanbuub2on7rfuzmyfijppqm8vcziky3h3emxkz3b2aopl04ublu0jufbtwk8sm232fin19btcnd3q1jdpku6cp9ybn8exc2vcuoalosq51bpfefzhsqx4tuythte5jaruh4keo2fcm9r9wwy96s8djk0e5nmsi8z6pfi7e94tsoe7h09s227umko9kyf4p0xanqn"
      }
    ],
    "browser_info": {
      "user_agent": "Chrome",
      "accept_header": "true",
      "accept_content": "true",
      "accept_browser": "true",
      "color_depth": "red",
      "screen_height": "500",
      "screen_width": "100",
      "javascript_enabled": true,
      "java_enabled": true,
      "browser_time_difference": "-3:00",
      "language": "es",
      "platform": null
    },
    "document": {
      "document_type": "DNI",
      "document_number": "82183204"
    },
    "phone": {
      "number": "91112345678",
      "country_code": "54"
    },
    "billing_address": {
      "address_line_1": "Avenida Putumayo 1780",
      "address_line_2": "Diagonal 181G 6572",
      "country": "AR",
      "state": "Álava",
      "city": "Suárez",
      "zip_code": "25207",
      "neighborhood": "Barrio Núñez"
    },
    "shipping_address": {
      "address_line_1": "Diagonal 61 2487",
      "address_line_2": "Av. carrera 54 7627",
      "country": "AR",
      "state": "Guipúzcoa",
      "city": "San Benito",
      "zip_code": "31718",
      "neighborhood": "Villa La Esperanza"
    },
    "merchant_customer_created_at": "2025-11-26T20:34:06.941Z",
    "geolocation": {
      "latitude": "80.00",
      "longitude": "103.00"
    }
  },
  "additional_data": {
    "airline": {
      "pnr": "ABC123",
      "legs": [
        {
          "order": null,
          "route_order": null,
          "passenger_id": null,
          "departure_airport": "JFK",
          "departure_datetime": "2024-07-03T05:00:00",
          "departure_airport_timezone": "GMT-05",
          "arrival_airport": "LAX",
          "arrival_airport_timezone": "+00:00",
          "arrival_datetime": "2030-07-03T22:59:00",
          "carrier_code": "AA",
          "flight_number": "123",
          "fare_basis_code": "Y",
          "fare_class_code": "S",
          "base_fare": 1800,
          "base_fare_currency": "USD",
          "stopover_code": "O",
          "departure_airport_country": "NL",
          "departure_airport_city": "Amsterdam",
          "arrival_airport_country": "AR",
          "arrival_airport_city": "Buenos aires",
          "expedited_boarding": null,
          "extra_baggage": null,
          "purchased_meals": null,
          "selected_seat": null
        }
      ],
      "passengers": [
        {
          "id": null,
          "first_name": "Antonio",
          "last_name": "Vargas",
          "middle_name": "Piedad",
          "type": "A",
          "date_of_birth": "1999-12-17",
          "nationality": "US",
          "document": {
            "document_type": "DNI",
            "document_number": "82183204"
          },
          "country": "CO",
          "loyalty_number": "79250001",
          "loyalty_tier": "DIAMOND",
          "email": "anaarias@example.com",
          "phone": {
            "number": "91112345678",
            "country_code": "54"
          },
          "address": null,
          "evidence_document_source": null
        },
        {
          "id": null,
          "first_name": "Álvaro",
          "last_name": "Bravo",
          "middle_name": "Edwin",
          "type": "C",
          "date_of_birth": "1973-07-25",
          "nationality": "CO",
          "document": {
            "document_type": "DNI",
            "document_number": "82183204"
          },
          "country": "CO",
          "loyalty_number": "79250002",
          "loyalty_tier": "SILVER",
          "email": "leidysanchez@example.com",
          "phone": {
            "number": "91112345678",
            "country_code": "54"
          },
          "address": null,
          "evidence_document_source": null
        }
      ],
      "type": null,
      "ticket": {
        "ticket_number": "BRB0001",
        "passenger_id": null,
        "e_ticket": true,
        "restricted": false,
        "total_fare_amount": 2000,
        "total_tax_amount": 180,
        "total_fee_amount": 20,
        "issue": {
          "carrier_prefix_code": "AA",
          "travel_agent_code": "A12345",
          "travel_agent_name": "TRAVEL AGENCY",
          "date": "2023-10-31",
          "address": "123 Main St",
          "city": "New York",
          "country": "US",
          "zip_code": "10001",
          "booking_system_code": "1G",
          "booking_system_name": "Galileo"
        }
      },
      "tickets": [
        {
          "ticket_number": "BRB0001",
          "passenger_id": null,
          "e_ticket": true,
          "restricted": false,
          "total_fare_amount": 2000,
          "total_tax_amount": 180,
          "total_fee_amount": 20,
          "issue": {
            "carrier_prefix_code": "AA",
            "travel_agent_code": "A12345",
            "travel_agent_name": "TRAVEL AGENCY",
            "date": "2023-10-31",
            "address": "123 Main St",
            "city": "New York",
            "country": "US",
            "zip_code": "10001",
            "booking_system_code": "1G",
            "booking_system_name": "Galileo"
          }
        }
      ]
    },
    "transportations": null,
    "order": {
      "fee_amount": 1,
      "shipping_amount": 3,
      "tip_amount": 2,
      "items": [
        {
          "id": "97029",
          "name": "SKIRT",
          "quantity": 3,
          "unit_amount": 2000,
          "category": "OTHERS",
          "brand": "Barrera Group",
          "sku_code": "SC-01905",
          "manufacture_part_number": "MPN-70919"
        },
        {
          "id": "61906",
          "name": "SKIRT",
          "quantity": 1,
          "unit_amount": 2000,
          "category": "OTHERS",
          "brand": "Suárez-Castellanos",
          "sku_code": "SC-14444",
          "manufacture_part_number": "MPN-43825"
        }
      ],
      "taxes": [
        {
          "type": "VAT",
          "tax_base": 100,
          "value": 10,
          "percentage": 10
        }
      ],
      "shipping": {
        "type": "ELECTRONIC",
        "description": "q4O6W8x8ONwpbgHjlxlz",
        "carrier": "AR_OCA",
        "deliver_at": "2025-11-26T20:34:07.500866Z",
        "recipients": []
      },
      "account_funding": {
        "sender": {
          "national_entity": null,
          "first_name": "Reinaldo",
          "last_name": "Rojas",
          "legal_name": null,
          "email": null,
          "country": null,
          "date_of_birth": null,
          "document": null,
          "phone": null,
          "address": null
        },
        "beneficiary": {
          "national_entity": null,
          "first_name": "Leidy",
          "last_name": "González",
          "legal_name": null,
          "email": null,
          "country": "AR",
          "date_of_birth": "1983-12-07",
          "document": null,
          "phone": {
            "number": "91112345678",
            "country_code": "54"
          },
          "address": {
            "address_line_1": "Calle 4ª 3050",
            "address_line_2": "Carrera 98 6425",
            "country": "AR",
            "city": "",
            "zip_code": "",
            "neighborhood": "Barrio Colegiales"
          }
        }
      },
      "tickets": [
        {
          "id": "57bfc6e7-c270-4fcc-a578-a76e6eaa4576",
          "name": "Ticket vitae",
          "description": "Description 4I%n",
          "type": "VIRTUAL",
          "amount": {
            "value": 2000,
            "currency": "ARS"
          },
          "event": {
            "id": "3e9d0621-e8ca-4415-9025-95d568cac569",
            "name": "Event doloremque",
            "description": "Description ipsam",
            "type": "CIRCUS",
            "date": "2025-11-26",
            "address": {
              "address_line_1": "Diagonal 33 2395",
              "address_line_2": "Cl. 112E 6497",
              "city": "Paz de Ariporo",
              "country": "AR",
              "state": "Lleida",
              "zip_code": "18124",
              "neighborhood": "Conjunto Los Laureles"
            }
          }
        },
        {
          "id": "f842ae67-2f7d-4415-9d9e-9a51d2712c13",
          "name": "Ticket aspernatur",
          "description": "Description jS3*",
          "type": "VIRTUAL",
          "amount": {
            "value": 2000,
            "currency": "ARS"
          },
          "event": {
            "id": "af726450-abf5-49d1-b43a-9e65f88d606e",
            "name": "Event officia",
            "description": "Description quo",
            "type": "CIRCUS",
            "date": "2025-11-26",
            "address": {
              "address_line_1": "Tr. 194B 459",
              "address_line_2": "Cl. 102L Sur 2950",
              "city": "Moniquirá",
              "country": "AR",
              "state": "Segovia",
              "zip_code": "31278",
              "neighborhood": "Barrio Los Olivos"
            }
          }
        },
        {
          "id": "51100a8e-04ec-45c1-8fea-2fa70a7966d3",
          "name": "Ticket hic",
          "description": "Description mR;2",
          "type": "PHYSICAL",
          "amount": {
            "value": 2000,
            "currency": "ARS"
          },
          "event": {
            "id": "2164fb39-7be3-46aa-adc9-310eb33b4f05",
            "name": "Event hic",
            "description": "Description beatae",
            "type": "SPORTS",
            "date": "2025-11-26",
            "address": {
              "address_line_1": "Av. Pérez 8882",
              "address_line_2": "Carrera 23 5900",
              "city": "Vijes",
              "country": "AR",
              "state": "Zamora",
              "zip_code": "24300",
              "neighborhood": "Barrio El Paraíso"
            }
          }
        },
        {
          "id": "6f465375-0ded-4ac7-848c-39450bff069d",
          "name": "Ticket totam",
          "description": "Description t0}E",
          "type": "VIRTUAL",
          "amount": {
            "value": 2000,
            "currency": "ARS"
          },
          "event": {
            "id": "e564bf42-0385-4ad8-a38a-eb481a434cbf",
            "name": "Event neque",
            "description": "Description facilis",
            "type": "OTHERS",
            "date": "2025-11-26",
            "address": {
              "address_line_1": "Avenida carrera 153 3115",
              "address_line_2": "Cr. 121G Bis 4048",
              "city": "La Ceja",
              "country": "AR",
              "state": "Castellón",
              "zip_code": "39464",
              "neighborhood": "Conjunto Belgrano"
            }
          }
        },
        {
          "id": "b40b5fb7-3a1b-4315-bf01-4ba9b7ef99aa",
          "name": "Ticket esse",
          "description": "Description wI2;",
          "type": "VIRTUAL",
          "amount": {
            "value": 2000,
            "currency": "ARS"
          },
          "event": {
            "id": "a4f1f47f-8853-4ac2-b574-6b05d4a611fd",
            "name": "Event eos",
            "description": "Description natus",
            "type": "CINEMA",
            "date": "2025-11-26",
            "address": {
              "address_line_1": "Cr. 6E Bis 3665",
              "address_line_2": "Carrera 9 Este 1918",
              "city": "Teorama",
              "country": "AR",
              "state": "Madrid",
              "zip_code": "32993",
              "neighborhood": "Villa Las Flores"
            }
          }
        }
      ],
      "fulfillment": null,
      "discounts": [
        {
          "id": "10FF",
          "name": "10% Discount",
          "unit_amount": 10
        }
      ],
      "sales_channel": "marketplace"
    },
    "seller_details": {
      "name": "Mendoza-Cerón",
      "website": "http://navarro.info/category/postsregister.html",
      "email": "iospina@example.net",
      "address": {
        "address_line_1": "Av. calle 5ª 3906",
        "address_line_2": "Dg. 8ª 8965",
        "country": "AR",
        "state": "ARGENTINA",
        "city": "Curití",
        "zip_code": "15484"
      },
      "reference": "39245884",
      "country": "AR",
      "phone": {
        "number": "6844503463",
        "country_code": "23"
      },
      "document": {
        "document_type": "DNI",
        "document_number": "82183204"
      },
      "industry": "ELECTRONICS",
      "merchant_category_code": "6628"
    }
  },
  "transactions": {
    "id": "4a963490-70c2-4669-975a-a6901b4b5abf",
    "type": "CHARGEBACK",
    "status": "CREATED",
    "category": "CARD",
    "amount": 2000,
    "provider_id": "BAMBOO",
    "payment_method": {
      "vaulted_token": "",
      "type": "CARD",
      "vault_on_success": false,
      "token": "",
      "parent_payment_method_type": null,
      "detail": {
        "card": {
          "verify": false,
          "capture": false,
          "installments": 1,
          "installments_plan_id": null,
          "first_installment_deferral": 0,
          "installments_type": null,
          "installment_amount": null,
          "installments_total_amount": null,
          "soft_descriptor": "",
          "authorization_code": "393119",
          "retrieval_reference_number": "",
          "voucher": null,
          "card_data": {
            "holder_name": "Pepito Perez",
            "iin": "45130761",
            "lfd": "5348",
            "number_length": 16,
            "security_code_length": 3,
            "brand": "VISA",
            "issuer_name": "BANCOLOMBIA",
            "issuer_code": null,
            "country_code": "CO",
            "category": "CLASSIC",
            "type": "CREDIT",
            "fingerprint": "2213e58a-33d7-4bdc-8cbe-4785f683c410",
            "expiration_month": 6,
            "expiration_year": 26
          },
          "stored_credentials": {
            "reason": null,
            "usage": null,
            "subscription_agreement_id": null,
            "network_transaction_id": null
          }
        }
      }
    },
    "response_code": "SUCCEEDED",
    "response_message": "CHARGEBACK_CREATED",
    "reason": "REQUESTED_BY_CUSTOMER",
    "description": "webhook transaction",
    "merchant_reference": "Reference-ac04c8a6-78c7-4588-b915-5498455369ef",
    "provider_data": {
      "id": "BAMBOO",
      "transaction_id": "121030201030210312",
      "account_id": "",
      "status": "APPROVED",
      "sub_status": "",
      "status_detail": "",
      "response_message": null,
      "response_code": null,
      "raw_response": null,
      "third_party_transaction_id": null,
      "third_party_account_id": null,
      "iso8583_response_code": null,
      "iso8583_response_message": null,
      "merchant_advice_code": null,
      "merchant_advice_code_message": null,
      "reason_code": null,
      "reason_description": null
    },
    "connection_data": {
      "id": null,
      "name": null
    },
    "created_at": "2025-11-26T20:34:12.529203Z",
    "updated_at": "2025-11-26T20:34:12.559289Z",
    "merchant_advice_code": null,
    "merchant_advice_code_message": null
  },
  "transactions_history": null,
  "split_marketplace": [],
  "callback_url": "https://ibarra.info/tags/apphome.jsp",
  "workflow": "DIRECT",
  "metadata": [
    {
      "key": "explicabo",
      "value": "nihil"
    },
    {
      "key": "quas",
      "value": "veritatis"
    },
    {
      "key": "numquam",
      "value": "placeat"
    },
    {
      "key": "eos",
      "value": "quo"
    },
    {
      "key": "corrupti",
      "value": "eveniet"
    },
    {
      "key": "occaecati",
      "value": "consectetur"
    }
  ],
  "fraud_screening": null,
  "payment_link_id": "",
  "subscription_code": null,
  "routing_rules": {
    "smart_routing": false,
    "monitors": false,
    "condition": {
      "id": 64972,
      "name": null,
      "description": null
    }
  },
  "simplified_mode": false
}
This request enables clients to submit dispute documentation for chargeback management, allowing Yuno to forward these documents to the appropriate issuers for processing. The endpoint returns a standard payment response structure containing the updated payment information, including the chargeback/dispute status.
Evidence requirementsThe uploaded files must meet the following criteria:Format: File must be in PDF format, encoded as base64.
Size: File must be no larger than 1 MB in size.
Language: Dispute should be written in English or the country’s local language.
Note that this request requires an X-Idempotency-Key. Check the Authentication page for more information.

Authorizations

​
public-api-key
string
header
default:<Your public-api-key>
required
​
private-secret-key
string
header
default:<Your private-secret-key>
required
​
X-Idempotency-Key
string
header
default:<Your X-Idempotency-Key>
required

Path Parameters

​
payment_id
string
required

The unique identifier of the payment (UUID, 36 chars).

​
transaction_id
string
required

The unique identifier of the transaction (UUID, 36 chars).

Body

application/json
​
account_id
string
required

The unique identifier of the account (UUID, 36 chars).

​
evidence
object[]
required

The evidence files object

Response

200 - application/json

200

​
id
string
Example:

"b001d824-3f3f-48fc-98ef-a3114b918c1e"

​
account_id
string
Example:

"210a524f-7ad3-437a-be7e-9e99bdf4d742"

​
description
string
Example:

"Test Purchase"

​
country
string
Example:

"AR"

​
status
string
Example:

"IN_DISPUTE"

​
sub_status
string
Example:

"PENDING_REVIEW"

​
merchant_order_id
string
Example:

"65742358"

​
created_at
string
Example:

"2025-11-26T20:34:08.330622Z"

​
updated_at
string
Example:

"2025-11-26T20:34:12.580560Z"

​
amount
object
​
checkout
any
​
payment_method
object
​
customer_payer
object
​
additional_data
object
​
transactions
object
​
transactions_history
any
​
split_marketplace
object[]
​
callback_url
string
Example:

"https://ibarra.info/tags/apphome.jsp"

​
workflow
string
Example:

"DIRECT"

​
metadata
object[]
​
fraud_screening
any
​
payment_link_id
string
Example:

""

​
subscription_code
any
​
routing_rules
object
​
simplified_mode
boolean
default:true
Example:

false