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Yuno’s Smart Retries help recover declined recurring credit card payments by retrying them on an optimized schedule. By retrying at the right moments, Smart Retries increase the likelihood of payment success, ensuring a consistent revenue stream and reducing involuntary subscriber churn.

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Key advantages

Yuno’s Smart Retries offer several benefits that enhance payment processes and revenue recovery:
  • Data-driven decision-making: Uses a proven retry schedule, with machine-learning-based timing available for eligible organizations.
  • Enhanced revenue retrieval: Increases the chances of successfully collecting payments.
  • Decreased subscriber turnover: Minimizes disruptions and involuntary subscriber departures.
  • Flexible logic: Allows customization of retry schedules to maximize success opportunities.
  • Comprehensive approach: Works in conjunction with other revenue recovery strategies.

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Retry schedule

By default, Yuno applies the fixed retry schedule below. Each delay is measured from the previous attempt, not cumulatively from the first attempt. Eligible organizations can also opt into machine-learning-based timing, which adapts the moment of each retry per transaction. The last retry is attempted roughly 5.2 days after the initial failed charge.

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Customization

Every business model is unique, so we allow merchants to define specific rules to enhance the flexibility of our retry schedule. When creating the subscription object, you can use the retries structure to make adjustments:
The maximum number of retries equals your environment’s configured retry schedule length: 5 in production. Sandbox is currently limited to 5 and is being aligned to match production.
strategy: DEFAULT applies the fixed schedule above, not ML-based timing. Use CUSTOM_SCHEDULE together with the schedule array to define custom delays.